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- What time is check-in and check-out?
- Check-in is from 15:00 to 17:30, and check-out is by 11:00.
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- What is the policy for cancellation fees?
- Cancellation fees are as following (% is of total booking charge):
30 days prior 50%, 7 days prior 100%
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- Is there a pick-up transportation service?
- Unfortunately we do not provide transportation services
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- Payment Methods that are acceptable?
- Cash・Creditcard and Electronic payments (E-Money) are all acceptable.
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- How many guests are allowed (capacity)?
- The dome tent can hold 2~5 guests
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- How many beds are available?
- 2 double beds are provided in the room
Sofa bed is available for those staying with 5 guests
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- What facilities, fixtures and amenities are available for the room?
- Please check the Room Accommodation page for details.
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- Is it possible to BBQ or have a meal if it rains?
- Yes, it is all possible regardless of weather.
- Is it possible to BBQ or have a meal if it rains?
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- Is Wi-Fi available?
- Unfortunately we do not provide Wi-fi
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- Is there shower and toilet?
- The "Center house" building has clean shower rooms and toilet for both men and women for safe usage including children.
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- Is there a plug to connect electronics?
- Yes, each individual rooms include plugs for free usage
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- How many days in advance can I order food?
- We accept reservations of up to 3 days in advance.
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- Is bringing in our own food and drinks allowed?
- Yes, you can bring your own food and drinks.
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- What kind of seasoning is available?
- The seasonings below is exclusively available for those who apply with a meal plan.
Aizawa farm grape jam and salt, home-made ponzu sauce, soy sauce, olive oil, etc. (Seasoning may vary by dish provided)
Seasoning is not available for lodging-only plan but please feel free to bring any of your own seasoning.
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- Is there a place where I can shop nearby?
- There are convenience stores nearby.
7 Eleven and Seico-mart are both a 15 min drive away.
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- Are fireworks allowed?
- Only handheld fireworks (sparklers) are allowed and only in the designated area. Please refrain from bringing any other fireworks.